JOIPAN INDIA IS COMMITTED TO PROTECTING AND RESPECTING YOUR PRIVACY.
This policy (together with any privacy notice displayed on https://joipan.com/ (“our site”) or otherwise notified to you) sets out the basis on which we will process any personal data we collect from you or that you provide to us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
INFORMATION WE MAY COLLECT FROM OR ABOUT YOU
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
We may collect and process the following data about you:
Information that you provide by filling in forms on our site or other electronic means, by telephone or by visiting our stores or attending our events. This includes information provided at the time of registering to use our site, subscribing to our service or requesting further services or searching for a product. We may also ask you for information when you enter a competition or promotion sponsored by us, and when you report a problem with our site. The information you give us may, as well as other information, include your name, address, e-mail address, phone number, financial and credit card information.
If you contact us, we may keep a record of that correspondence or communication.
Details of transactions you carry out through our site, at our store or by other means, the fulfilment of your orders and any subsequent communications regarding your purchase.
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
Closed circuit television recordings within our stores for safety and security purposes.
To understand how we use these types of data, please see “How We Use Data About You” below.
We do not routinely collect any “special categories” of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data), nor do we collect any information about criminal convictions and offences. If we need to process any such data for a particular purpose we will explain this to you at the time and will gain your consent to such processing.
We may collect information about your computer including, where available, your IP address, operating system and browser type, for system administration and to analyse our customer base by aggregating such data into anonymised reports. We may report this aggregated information to our advertisers as statistical data about our users’ browsing actions and patterns, but this anonymised data does not identify any individual. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
HOW WE USE DATA ABOUT YOU
We will only use your personal data when the law allows us to do so and relying on a relevant basis for lawful processing in each instance. We will use your personal data in the following circumstances, relying on the basis of processing indicated:
Where we need to perform the contract we are about to enter into or have entered into with you.
To provide you with information, products or services that you request from us (contact details).
To carry out our obligations arising from any contracts entered into between you and us (contact details, payment information and any information relating to personalisation or relationship status).
Where it is necessary for our legitimate interests (or those of a third party) and we have undertaken an assessment to determine that processing for those interests (listed below) does not outweigh your interests and fundamental rights.
To ensure that content from our site is presented in the most effective manner for you and for your computer (online identifiers, including cookies, location data and other technical information).
To provide you with information, products or services that we feel may interest you, (where you have consented to be contacted for such purposes to the extent consent is required by law) (contact details and any information relating to personalisation preferences or relationship status).
To allow you to participate in interactive features of our service, when you choose to do so (online identifiers, location data and other technical information).
To notify you about changes to our service (contact details).
To retain basic transaction details for the purpose of tax reporting (contact details and transaction history).
To send you direct marketing communications via email or fax (contact details). You have the right to withdraw consent to any such use at any time by contacting us.
MARKETING
As indicated above, we may use your data to provide you with information about goods and services which may be of interest to you and we may contact you about these by post or telephone. If you are an existing customer, we will only contact you by electronic means with information about goods and services similar to those which were the subject of a previous sale or enquiry.
If you do not want us to use your data in this way, please contact us at joipan.india@gmail.com.
SAFEGUARDS
We have put in place appropriate security measures intended to prevent your personal data from being lost or from being altered, disclosed, used or accessed in an unauthorised way. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.
YOUR RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data, such as:
Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing of your personal data.
Request the transfer of your personal data to you or a third party.
Withdraw consent at any time where we are relying on consent to process your personal data.
If you wish to exercise any of the rights set out above, please contact us at joipan.india@gmail.com or call us at +91 90628 67644 or +91 82408 24849.
We aim to respond to all legitimate requests within one month. Occasionally, it may take longer if your request is complex or you have made multiple requests. In this case, we will notify you and keep you updated.
For more details, please visit https://joipan.com/.